Unable to play media. Media format not supported.

  • TadashiYoshida
  • Topic Author

Unable to play media. Media format not supported. was created by TadashiYoshida

Hi.

I'm Japanese. So I am not good at english. Please be patient.

I try to use Yendif Player WordPress Plugin now.

I upload 6 songs (mp3 audio file) to my wordpress themes and plugins test site.

The first is following.

And i try to setup Yendif Player Media management.

Finally I set shortcode like following.

[yendifplayer audio=1]

But "Unable to play media. Media format not supported." message returned.

URL is " www.marvericks.org/galleries/audio-galleries/ "

Section 1. HTML5 audio media tag <audio></audio> element is OK.

Section 2. Tiny MCE audio shortcode [audio][/audio] is OK.

Section 3. Yendif Player is NG. ("Unable to play media. Media format not supported.")

[yendifplayer audio=1]

Section 4. Yendif Player Playlist is NG. (Playlist player is not showing.)

[yendifplayer playlist=1]

Please help me to solve this problem.

Best regard.
9 years 8 months ago #409

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Replied by Administrator on topic Unable to play media. Media format not supported.

When using HTML5 audio element, same audio file cannot be added more than once per page. This restriction comes from the browser itself. So, kindly try switching to our FLASH engine.

Hope, this solved your issue !!!
9 years 8 months ago #411

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  • TadashiYoshida
  • Topic Author

Replied by TadashiYoshida on topic Unable to play media. Media format not supported.

Hi.

I changed the player from HTML5 to FLASH.

And i add only [yendifplayer audio=1] into the new blog entry.

URL: www.marvericks.org/2014/07/27/8620/

But "Unable to play media. Media format not supported." returned.

Please give me more information.
9 years 8 months ago #413

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Replied by Administrator on topic Unable to play media. Media format not supported.

Strange. I can see everything is correct but not sure what causes issue. Kindly mail me your WordPress admin and FTP access details to This email address is being protected from spambots. You need JavaScript enabled to view it.. So, I can troubleshoot and fix the issue.
9 years 8 months ago #414

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  • Posts: 2

Replied by khiali on topic Unable to play media. Media format not supported.

I am having the same issue when I placed my media on a different folder not under upload can you please advise with solution
8 years 3 weeks ago #1215

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Replied by Administrator on topic Unable to play media. Media format not supported.

We need to check your site to find the exact issue. So kindly send your site URL and Wordpress admin username and password to This email address is being protected from spambots. You need JavaScript enabled to view it. . So that we will check and update you.
8 years 3 weeks ago #1217

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