three dots, thats all i see

Replied by Administrator on topic three dots, thats all i see

@Spritchard,

We recently faced the same issue in one of our users website. You must have added your "Google Analytics" code in our component's configuration and this breaks our player script due to the conflict with other Analytics script from your template or a third party extension. Kindly try removing your Analytics code from our component's configuration. Hope, this solved your issue!

Kindly get me your site link if still the issue remains.

Note: Our next version will have fix for this conflict.
6 years 9 months ago #1637

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  • andy.pcacomms

Replied by andy.pcacomms on topic three dots, thats all i see

I had the same and i changed the Engine to HTML5 and now all i get is sound no video from the youtube link.

thank you
andy
6 years 9 months ago #1644

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Replied by Administrator on topic three dots, thats all i see

Hello Andy, Did you tried removing your "Analytics" code as suggested in my previous reply?
6 years 9 months ago #1645

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  • andy.pcacomms

Replied by andy.pcacomms on topic three dots, thats all i see

I never added the analytics code
6 years 9 months ago #1646

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Replied by Administrator on topic three dots, thats all i see

Andy, I've no clue what's going wrong in your website. Kindly get me your site link to check this.
6 years 9 months ago #1647

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Replied by Spritchard on topic three dots, thats all i see

I did indeed have the Google Analytic code in place. deleted and works as ti should.

Thank you!

Administrator wrote: @Spritchard,

We recently faced the same issue in one of our users website. You must have added your "Google Analytics" code in our component's configuration and this breaks our player script due to the conflict with other Analytics script from your template or a third party extension. Kindly try removing your Analytics code from our component's configuration. Hope, this solved your issue!

Kindly get me your site link if still the issue remains.

Note: Our next version will have fix for this conflict.

6 years 9 months ago #1655

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