Not able to choose 'direct URL' option

  • Posts: 1

Not able to choose 'direct URL' option was created by nsang37

Hello, when I am in media management and am trying to choose 'direct URL' under mobile fallback video, the selection goes back to media uploader and I am not able to use the HLS url I have. How can I remedy this situation?
7 years 7 months ago #1354
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Replied by Administrator on topic Not able to choose 'direct URL' option

The selection should go back to "Media Uploader" only after saving the form. This doesn't affect the front-end video playback. Kindly get me your site admin access details to This email address is being protected from spambots. You need JavaScript enabled to view it.. So, I can check this.
7 years 7 months ago #1355

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  • Posts: 4

Replied by grnet on topic Not able to choose 'direct URL' option

I got the same problem when I use direct link and area player only show this message "unable to play media. Media format not supported".
7 years 2 months ago #1501

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Replied by Administrator on topic Not able to choose 'direct URL' option

@grnet

The direct Video URL you've added must be invalid. Kindly get me your site link to check this.
7 years 2 months ago #1502

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  • Posts: 4

Replied by grnet on topic Not able to choose 'direct URL' option

adding a comment to my last reply.

Its look like plugin do not take Mobile Fallback Video direct url link and is taking it as media upload
7 years 2 months ago #1504

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  • Posts: 4

Replied by grnet on topic Not able to choose 'direct URL' option

updating reply.

this problem using Mobile Fallback Video direct url happen only on pc browser if I check on my phone or tablet, player work without problem but as I said if I use my pc (mac) browser I got the error.

thank you for your time and help
7 years 2 months ago #1505

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