VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) - Format not supported

  • Posts: 4

VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) - Format not supported was created by Mieske

Hi,

Since last week it is no longer possible to play videos in Google Chrome.
In Firefox there is no problem.

Example URL:
www.tvschijndel.nl/18160-vader-en-zoon-s...toren-en-bromfietsen

What is the problem?

Regards,
Michel
4 years 3 months ago #2367

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Replied by Administrator on topic VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) - Format not supported

You use our component in your main website address www.tvschijndel.nl/

But, the media files (videos) are loaded from an subdomain address media.nieuws.tvschijndel.nl:8044/
When we load your subdomain address directly in the Chrome browser, we get "NET::ERR_SSL_OBSOLETE_VERSION" error which is the reason for the issue.

support.google.com/chrome/thread/60199452?hl=en

Solution:
Kindly contact your HOSTING company and ask them to update the TLS version.

Hope this solved your issue!
4 years 3 months ago #2368

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  • Posts: 4

Replied by Mieske on topic VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) - Format not supported

Thank you.
I followed the link support.google.com/...
See also:

How to fix chrome error ERR SSL OBSOLETE VERSION Old Version of TLS (NET::ERR_SSL_OBSOLETE_VERSION)

Regards,
Michel
4 years 3 months ago #2369

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