Yendif Player

Hello! I haven't had cause to write to you in a while, so I hope everything is well.

Here's the situation: I am now adding videos of type YouTube and supplying the URL of the video. No problems.

But...when the video plays, it has the YouTube subtitles turned on. I cannot find a way to stop this happening. Is there any way to turn off the subtitles? This is happening with every video. I was hoping it would be as simple as adding a parameter to the YouTube URL, but I cannot find any reference to this anywhere.

Many thanks!

Andy.

It seems you are adding YouTube videos using our "Iframe Embed Code" source type. Unfortunately, YouTube does not provide a parameter to disable captions in their standard embed code.

To resolve this, please try adding your YouTube videos using the "YouTube" source type in our video form. This method utilizes our custom video player, which also hides captions by default.

Hope this helps!

Hi,

No, I *am* adding the videos by selecting YouTube as the source type, rather than using an iFrame.

Selecting YouTube as the source type does *not* hide the captions in the video player.

Thanks!

Kindly share with us an example page URL from your website where we can check this directly. So, we could get a clue about the issue and assist you accordingly.

Hi, thanks for your reply. Our site is under construction at the moment, but I hope to have it up in a few days.

When it's up I shall post a URL for you here.

Thanks!

Andy