Yendif Music Share - Troubleshooting Guide

Requirements

Before installing Yendif Music Share, please ensure your Joomla installation meets the following requirements:

  • Joomla 2.5.X (or) Joomla 3.X
  • PHP 5.3 or higher
  • JQuery 1.7.1+

Troubleshooting Guide

Upload Fails

  Generally most of the hosting companies restrict the upload size between 4 MB to 8 MB and it fails when you try to upload files larger than the allowed. However, we have some options through which we can increase the maximum upload size. Check here

Player not showing

  1. Song unpublished or deleted from component back-end.
  2. Javascript disabled in the browser
  3. You should have disabled JQuery under Components => Yendif Music Share => Global Configuration
  4. Should be using "FitVids" plugin for responsive video. Yendif Music Share itself have built-in support for responsive. Try disabling this plugin.
  5. There should be a JS Conflict with your template or any other third party plugins. Try disabling JQuery under Components => Yendif Music Share => Global Configuration.

  If still the issue remains, contact us through This email address is being protected from spambots. You need JavaScript enabled to view it. along with your live website link

Unable to play media. Media format not supported.

  1. Your music file path is wrong.
  2. Music file formatted not supported by the browser or Flash Player Plugin.

What next ? Release notes


Business Address

PLUGINSWARE INTERACTIVE PVT LTD
Door No 2A, Venkateshwara Nagar,
1st Main Road, Velachery, Chennai,
Tamilnadu, India
Pincode: 600042
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